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FAQs

Wondering what to expect when you commission me?

Check out my elaboration on the creative process.

 

You have another question? Or a query about your order? 

Please have a look at the most frequently asked questions
(FAQs) below
to find quick answers regarding pricing,
shipping, returns, policies and so on.  

 

Can't find your answer? Reach out directly: 

Original pencil drawing of the strawberry now applied as stylized red logo for the website

Frequently asked questions

  1. Is this original art or a print? Every piece starts as an original physical artwork in my studio—hand-drawn with ink, watercolor, or mixed media. What you are purchasing is a museum-quality fine art reproduction. This allows me to share my work with collectors worldwide while ensuring each print is a perfect, archival-grade representation of the original strokes and textures.

  2. How is the print quality? I take quality very seriously. All illustrations are printed on 200 g/m² / 80 lb premium matte paper. This acid-free, archival paper ensures that the deep blacks of my ink and the vibrant colors of my mixed-media birds won’t fade over time. The matte finish prevents glare, making the fine details of my patterns visible from any angle.

  3. Where is my order produced and shipped from? To reduce my carbon footprint and ensure faster delivery, I work with global printing partners (Gelato/Printful). Your order is printed locally in one of over 30 countries—whichever is closest to you. This minimizes shipping distances and avoids unnecessary customs delays for most international orders.

  4. How are the prints packaged? To ensure your art arrives in pristine condition, all prints are shipped in extra-thick, protective cardboard packaging or reinforced tubes. I aim to keep packaging as sustainable and plastic-free as possible.

  5. Can I order a custom size or commission? I love working on unique projects! If you need a specific size not listed in the shop, or if you are interested in a custom portrait or pattern design, please reach out via the [Contact Form]. I’d love to hear your ideas.

  6. How long does shipping take? Since each item is printed specifically for you (on-demand), please allow 2–4 business days for production. Shipping typically takes another 3–7 business days depending on your location. You will receive a tracking link as soon as your art is on its way.

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©2026 ILLUSTRATIONARY®.ART - IMPRINT - PRIVACY POLICY - COOKIE POLICY - CANCELLATION POLICYTERMS & CONDITIONSFAQs

©2026 Illustrationary®.art. All rights reserved. "Illustrationary", the brand and company logo are trademarks officially registered by Kathrin Wilfong. - Website powered and secured by Wix

All images displayed on this website are subject to copyright. They may not be copied, published, or used in any other way for commercial, private, or other purposes without the consent of their originator/ creator Kathrin Wilfong. If you wish to use any of the works, please contact the originator. - Any use of the content posted on this website for text and data mining purposes, in particular to enable use in works created by artificial intelligence (AI), is expressly prohibited.

My illustrations are exclusively handmade by me and never created with AI. The photos/images/scans of my illustrations are also protected with AI protection to prevent unauthorized use. 

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